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              1. 投訴流程與須知

                Complaint procedure and instructions

                投訴方式

                • 全國統一服務熱線電話

                  95576

                • 登陸

                  http://www.trze.tw/.
                • 客戶投訴服務專用郵箱:

                  [email protected]
                • 前往我公司客戶服務中心

                投訴須知

                1.如果您非我公司保險產品消費者本人,請確認您已征得消費者本人的同意并委托您代為投訴。
                2.在您通過電話、網絡或郵件投訴時,請留下正確的聯系電話及保險合同號,以便我司相關人員能及時聯系。
                3.在您前往我司客戶服務中心投訴時,請攜帶本人身份證原件及保險合同正本,以便我司相關人員及時確認信息。
                4.如果您對我公司分支機構作出的投訴處理決定有異議,可向該分支機構的上級機構申請核查。

                投訴處理流程

                投訴處理時效

                1.事實清楚、爭議情況簡單的案件:自受理之日起10個工作日內作出處理決定,并于之后5個工作日內告知投訴人。
                2.疑難、復雜案件:自受理之日起30日內作出處理決定;情況特別復雜的,再延長的期限不超過30日,并會告知投訴人延長期限理由。

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