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              1. 投诉流程与须知

                Complaint procedure and instructions

                投诉方式

                • 全国统一服务热线电话

                  95576

                • 登陆

                  http://www.trze.tw/.
                • 客户投诉服务专用邮箱:

                  [email protected]
                • 前往我公司客户服务中心

                投诉须知

                1.如果您非我公司保险产品消费者本人,请确认您已征得消费者本人的同意并委?#24515;?#20195;为投诉。
                2.在您通过电话、网络或邮件投诉?#20445;?#35831;留下正确的联系电话及保险合同号,以便我司相关人员能及时联系。
                3.在您前往我司客户服务中心投诉?#20445;?#35831;携带本人身份证原件及保险合同正本,以便我司相关人员及时确认信息。
                4.如果您对我公司分支机构作出的投诉处理决定有异议,可向该分支机构的上级机?#32929;?#35831;核查。

                投诉处理流程

                投诉处理时效

                1.事?#30331;?#26970;、争议情况简单的案件:自受理之日起10个工作日内作出处理决定,并于之后5个工作日内告知投诉人。
                2.疑难、复杂案件:自受理之日起30日内作出处理决定;情况特别复杂的,再延长的期限不超过30日,并会告知投诉人延长期限理由。

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                          1. 大发快三开奖记录
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